Cancellation Policy
This policy explains when an order can be cancelled. In short: an unpaid order can be cancelled freely, and a paid order cannot be cancelled by the customer, because work is scheduled as soon as payment is confirmed.
Last updated 6 October 2026 · version 2026-10-06-1
An order that has not been paid has no work started on it. You can cancel it at any time by not proceeding to payment, or by asking our support team to close it. We may close an order that stays unpaid.
Every order is prepared to order. As soon as we confirm your payment, an expert is assigned and work on your project is scheduled. For this reason a paid order cannot be cancelled by the customer.
Please check the project title, the items you have selected, the report format, and any Skill Development Duration you have chosen before you pay.
If you notice a mistake in your order after paying (for example the report format you selected), contact our support team straight away. If the expert has not yet started, we will try to accommodate reasonable corrections within the scope you paid for.
A correction is not a cancellation, and it does not change the amount paid or make the order refundable.
A custom project is priced by us after you describe it. You are not charged until the quote is confirmed and you choose to pay. Once paid, a custom project is treated like any other order under this policy.
We may cancel an order, before or after payment, if the request is outside what we provide (see section 2 of our Terms & Reference-Material Policy), if it cannot be completed as described, or if the payment cannot be verified.
If we cancel an order after you have paid, the amount you paid for the part we did not deliver is returned in full, as set out in our No Refund Policy.
Contact our support team with your order number and what you need. Requests are handled in the order received. A request does not stop work on an order until we confirm it to you in writing.
Questions about this policy or about a specific order can be sent to our support team from your account, or by post to our Registered Office: RZ A-87, Upper Ground, Sitapuri Part-2, Dabri Extn, New Delhi - 110045 Please quote your order number so we can help quickly.