No Refund Policy

Every order is prepared to order by an expert, and work starts when payment is confirmed. Once work has begun, the time and effort spent cannot be returned, and the deliverables are digital files that cannot be handed back. For this reason all sales are final.

Once payment is confirmed, we do not refund an order, in whole or in part, for reasons such as:

• You change your mind, or you no longer need the order.
• You chose the wrong project title, item, format or Skill Development Duration and did not tell us before work began.
• The deliverable has already been delivered, downloaded or opened.
• You are not satisfied with the style or level of detail, but the order was delivered as described. Use a revision request instead (section 3).
• You cannot use or submit the material because of the rules of your organization, employer, programme or any other party (see section 3 of our Terms & Reference-Material Policy).
• Delivery took longer because information we asked for was missing, late or incorrect.
• The NIBVEDA Express fee, a discount or coupon, or any charge made by your bank, card issuer or payment provider.

If something in your delivered order is not right, ask for changes in your Learning Space before you accept the delivery. Changes within the scope of your original order are handled by your assigned expert at no extra cost. Reading a delivery does not accept it: you are asked to accept it, or to request changes. Once you accept a delivery it is final, and changes after acceptance are not taken up.

Every deliverable is also checked for originality and quality by our review team before it is released to you.

We will refund you only in these cases:

• Duplicate or excess payment: you paid more than once for the same order, or paid more than the amount due. We return the extra amount.
• Non-delivery by NIBVEDA: we cancel your order after payment, or we are unable to deliver an item you paid for. We return the amount you paid for the item that was not delivered.

An approved refund is returned to the account or method the payment came from, after we have verified the request. Your bank or payment provider may take additional time to show it. We do not pay refunds in cash or to a different account.

If you believe you have been charged incorrectly, please contact us first, with your order number and the transaction details, so we can resolve it quickly before you raise a dispute with your bank.

Questions about this policy or about a specific order can be sent to our support team from your account, or by post to our Registered Office: RZ A-87, Upper Ground, Sitapuri Part-2, Dabri Extn, New Delhi - 110045 Please quote your order number so we can help quickly.