AI-Powered Customer Support Orchestrator Using Multi-Agent Workflows

An AI-powered customer support orchestrator that uses multi-agent workflows to resolve and route tickets.

An AI-powered customer support orchestrator that uses multi-agent workflows to resolve and route tickets. As a reference project it shows how a system like this is put together in practice, which parts matter and how they are tested, so that a developer can learn from it and build on it.

It suits learners who want hands-on experience of the whole machine learning workflow: data collection and cleaning, feature engineering, model training and tuning, evaluation and presenting results.

The main parts are cooperating agents with defined roles and tools, data preparation and exploration, model training and comparison of algorithms, evaluation with standard metrics, and a simple interface or API to try predictions. The reference build uses LLM APIs, Python, scikit-learn, Pandas, and Flask, with a clear project structure, setup instructions and sample data so that it can be run and extended.