Intelligent Multimodal Customer Support Agent with Proactive Assistance

An intelligent multimodal customer support agent that offers proactive assistance.

An intelligent multimodal customer support agent that offers proactive assistance. As a reference project it shows how a system like this is put together in practice, which parts matter and how they are tested, so that a developer can learn from it and build on it.

It suits learners building full-stack skills: user accounts and roles, a database-backed back end, a responsive front end and deployment.

The main parts are cooperating agents with defined roles and tools, fusion of more than one type of input, secure sign-up with role-based access, a database-backed back end with a clear API, and a responsive interface for each type of user. The reference build uses LLM APIs, React, Node.js, Express, and PostgreSQL, with a clear project structure, setup instructions and sample data so that it can be run and extended.